Terms of service.
The rules of the road for using bigjump.com and engaging us for work. We've kept it as plain as we can; the sub-clauses are the formal version.
01About these terms
By using this site or working with us, you agree to these terms. The detailed contractual stuff for client work lives in a separate Statement of Work; this is the umbrella agreement around it.
These terms govern your access to and use of bigjump.com ("the site") and any consultancy services we provide ("services") to you ("you", "client") under a Statement of Work ("SOW"). They apply alongside any specific terms in an SOW. If there's a conflict between these terms and an SOW, the SOW wins.
If you don't accept these terms, please don't use the site or engage us.
02Definitions
- BigJump, we, us, our
- BigJump® Ltd, registered in England & Wales (company no. 05032048), registered office The Grange, Grange Road, Great Malvern WR14 3HA.
- Client, you, your
- The individual or organisation accessing the site or engaging us under an SOW.
- Deliverables
- Anything we produce for you under an SOW — code, designs, documents, models, etc.
- Fees
- The amounts payable under an SOW.
- Statement of Work (SOW)
- A signed document describing scope, timeline, fees, and any project-specific terms.
- Background IP
- Tools, frameworks, libraries and methods we already owned or built before, or independently of, your project.
03Use of the site
You may use the site to learn about us and contact us. You may not use it to:
- Scrape, mirror, or republish its content beyond ordinary fair-dealing quotation with attribution.
- Train machine-learning models on its content without our written permission.
- Probe, attack or interfere with its operation.
- Send unsolicited commercial messages via the contact form.
We may suspend access for anyone breaching these rules or causing operational harm.
04Intellectual property
The site, its design, copy, code and trade marks (including "BigJump" and the BigJump logo) are owned by us or our licensors. We grant you a limited, non-exclusive, revocable licence to view the site for personal or business research. No other rights are granted by implication.
05Engaging us for services
We work under signed SOWs. Each one sets the scope, timeline, fees and any specific terms. These site terms cover everything not addressed in the SOW.
5.1 We accept engagements only under a written SOW signed by both parties (electronic signature is fine).
5.2 Each SOW will set out the scope of work, timeline, fees, payment schedule, key personnel, and any client-specific obligations or assumptions.
5.3 Material changes to scope, timeline or fees are documented through a Change Order, signed in the same way as the SOW.
06Fees & payment
6.1 Fees are exclusive of VAT, which is added at the prevailing rate.
6.2 Unless the SOW says otherwise, invoices are issued monthly in arrears for time-and-materials work, or per the milestone schedule for fixed-price work.
6.3 Payment is due within 14 days of invoice date. Late payments accrue interest at 4% above the Bank of England base rate, in line with the Late Payment of Commercial Debts (Interest) Act 1998.
6.4 Reasonable expenses (travel, third-party tools commissioned for the project) are passed through at cost with prior agreement.
6.5 We may pause work on any engagement where invoices are more than 30 days overdue, after written notice.
07Deliverables & ownership
7.1 On full payment of all fees due under an SOW, we assign to you all intellectual property rights in the deliverables produced specifically for you under that SOW, except for our Background IP.
7.2 We retain ownership of our Background IP and grant you a perpetual, worldwide, royalty-free, non-exclusive licence to use it as embedded in the deliverables.
7.3 Where deliverables include third-party open-source components, your use of those components is governed by their respective licences. We list them clearly in the project handover.
7.4 Until full payment, all rights in deliverables remain with us.
08Confidentiality
8.1 Each party will keep confidential all information disclosed by the other that is identified as confidential or which by its nature ought reasonably to be treated as confidential.
8.2 Confidential information may be disclosed to the recipient's employees, contractors and advisers on a need-to-know basis, provided they are bound by equivalent obligations.
8.3 These obligations survive termination for 3 years, save for trade secrets which are protected indefinitely.
09Data protection
9.1 Where we process personal data on your behalf, we do so as your processor under Article 28 UK GDPR / EU GDPR. The terms of that processing are set out in the SOW or a separate Data Processing Agreement.
9.2 Our handling of personal data you provide directly to us (e.g. your contact details) is governed by our Privacy Policy.
10Warranties
10.1 We warrant that we will perform services with reasonable skill and care, in accordance with prevailing professional standards.
10.2 Except as expressly stated, we make no other warranties, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose or non-infringement, to the fullest extent permitted by law.
11Limitation of liability
We don't limit liability for the things the law says we can't (death, fraud, etc.). Otherwise, total liability is capped at fees paid under the SOW in the 12 months before the claim.
11.1 Nothing in these terms limits or excludes liability for: death or personal injury caused by negligence; fraud or fraudulent misrepresentation; or any other liability that cannot lawfully be limited.
11.2 Subject to 11.1, neither party is liable for any: loss of profit, revenue, business, anticipated savings, goodwill or reputation; or any indirect or consequential loss.
11.3 Subject to 11.1, each party's total aggregate liability arising out of or in connection with an SOW, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is capped at the total fees paid under that SOW in the 12 months preceding the event giving rise to the claim, or £100,000, whichever is greater.
12Termination
12.1 Either party may terminate an SOW for convenience on 30 days' written notice, unless the SOW says otherwise.
12.2 Either party may terminate immediately if the other commits a material breach which is not remedied within 14 days of written notice, or becomes insolvent.
12.3 On termination: you pay for all work performed up to the termination date plus any non-cancellable third-party costs reasonably incurred; we hand over deliverables in their then-current state and any work in progress, and provide reasonable transition support at our standard rates.
13Publicity & references
13.1 We may identify you as a client, display your logo, and write a high-level case study describing the type of work we did, unless you tell us in writing not to (or unless the SOW says otherwise). Anything genuinely sensitive is held back until you've reviewed and approved it.
13.2 If you'd prefer to stay quiet, just let us know — we won't take it personally.
14Changes to these terms
We may update these terms occasionally. We'll post the new version here with a revised "last updated" date. For material changes affecting active engagements, we'll write to you. The version in force at the time you sign an SOW is the one that applies to that engagement.
15Governing law
These terms and any dispute arising from them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, save that we may bring proceedings to enforce payment in any jurisdiction where you have assets.
16Contact
For anything contractual, write to:
BigJump® Ltd
The Grange, Grange Road
Great Malvern, WR14 3HA
[email protected]